Yokomarket responsibility

YokoMarket provides the opportunity to buy products from Japanese online stores with delivery.

Into the limit of Yokomarket responsibility includes:
Assistance in searching Japanese products
Providing advice on products
Provision of an invoice for ordered goods
Maintaining contacts with Japanese shops
Receipt and storage of goods delivered from Japanese stores to our Tokyo warehouse
Collection and packing of parcels
Sending parcels to the recipient address.

YokoMarket takes responsibility for the goods ordered in Japan from the moment of their delivery to our Tokyo warehouse until the moment of sending the goods to the address of the recipient. In the event of difficulties between the Client and the Japanese seller, we make every effort to resolve them as soon as possible. Nevertheless, YokoMarket can not be responsible for the sellers of Japanese goods at certain delays in non-receipt of goods, the mismatch of the goods with the description and malfunction. YokoMarket consultants will contact and negotiate with Japanese vendors for the positive resolution of various disputes and complexities. Despite this, YokoMarket can not guarantee the positive outcome of negotiations. If you in doubt, you can always order us a service for inspection of goods delivered from a Japanese online store to our Tokyo warehouse.

Also, it should be noted that YokoMarket does not take responsibility for loss or damage to goods during transport delivery both inside and outside Japan. If there are any complaints, they should be addressed to the carrier / courier company. YokoMarket does not take and does not bear responsibility for the delay in the delivery of goods from Japan, due to any customs procedures in the receiving country.

YokoMarket does not take and is not responsible for the purchase by the Customer of the wrong product due to the unauthenticity of the automated translation of the description from Japanese into Russian. If you have any questions, be sure to contact with our Online Consultants.

YokoMarket does not take and is not responsible for the fact of the circumstances and any consequences in the case of authorized and unauthorized access of third parties to the Customer's personal account.

In case of any damage, with the proof of our guilt, the amount of compensation can not be more than the amount of commission of YokoMarket. 

Яндекс.Метрика